Rubbish Collection Balham Service Terms and Conditions

These Terms and Conditions set out the basis on which Rubbish Collection Balham provides rubbish collection and related waste removal services to residential and commercial customers. By booking a service, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

1.1 Service means any rubbish collection, waste clearance, waste removal, recycling or related service provided by us.

1.2 We, us or our means Rubbish Collection Balham, the service provider.

1.3 You or your means the person, business, company or organisation requesting the Service.

1.4 Service Address means the address where the rubbish collection or waste removal is to be carried out.

1.5 Waste means the items, rubbish or materials that you request us to remove, collect, transport or dispose of.

2. Scope of Services

2.1 We provide rubbish collection and waste removal services for domestic and commercial customers in Balham and surrounding areas. The specific details of the Service, including the type and volume of Waste to be collected, and the date and time for collection, will be agreed at the time of booking.

2.2 We reserve the right to refuse to collect any Waste that we reasonably believe to be hazardous, prohibited, incorrectly described, improperly contained, or not in compliance with applicable waste regulations.

2.3 Our Service does not include cleaning or repair of any area beyond what is reasonably required to remove the Waste. Any additional work outside the agreed Service may be chargeable at our then-current rates.

3. Booking Process

3.1 You may request a booking by contacting us via telephone, email or any booking system we make available. All bookings are subject to our acceptance and availability.

3.2 When making a booking, you must provide accurate and complete information, including:

a. Your full name and contact details.

b. The full Service Address.

c. A clear description of the Waste to be collected, including its approximate volume, type and any special handling requirements.

d. Any access restrictions, parking limitations or time constraints relevant to the Service Address.

3.3 We may provide an estimate or quote based on the information you supply. This estimate is given in good faith but does not constitute a binding offer if the actual volume or nature of the Waste differs from your description.

3.4 Your booking is confirmed only when we explicitly accept it and provide you with a booking confirmation, which may be given verbally, in writing, or electronically. We reserve the right to decline any booking at our discretion.

4. Service Delivery and Access

4.1 You are responsible for ensuring that we have safe, reasonable and timely access to the Service Address at the agreed time. This includes arranging any necessary access permissions, parking permits, or entry codes.

4.2 If we are unable to gain access to the Service Address, or if the Waste is not available for collection as agreed, we may charge a call-out fee or a cancellation fee as set out in section 7.

4.3 You must ensure that the Waste is presented in a safe manner, is accessible without risk of injury, and is not contaminated with hazardous or prohibited materials unless previously agreed as part of a specialised service.

4.4 We will make reasonable efforts to perform the Service at the agreed time and date, but times are estimates only. We will not be liable for delays caused by traffic, weather, vehicle breakdown, accidents, or other circumstances beyond our reasonable control.

5. Waste Types and Regulations

5.1 We operate in accordance with applicable UK waste management legislation and environmental regulations. We are committed to handling rubbish, recyclables and general waste safely and responsibly.

5.2 You are responsible for accurately identifying the Waste and informing us of any items that may be hazardous or require special handling. Hazardous waste may include, but is not limited to, chemicals, solvents, oils, asbestos, medical waste, pressurised containers, batteries and certain electrical equipment.

5.3 We are not obliged to collect any Waste that we reasonably suspect to be hazardous or non-compliant with regulations unless we have specifically agreed to do so as part of a lawful specialised service, which may be subject to additional charges and conditions.

5.4 You must not include in the Waste any items whose disposal is restricted or prohibited by law. If such items are collected inadvertently, you may be liable for any additional costs, fines or penalties incurred in handling or disposing of them.

5.5 We may separate and transport Waste to licensed facilities for reuse, recycling, recovery, treatment or disposal, in accordance with our legal obligations and environmental policies.

6. Pricing and Payments

6.1 Our charges are based on factors including, but not limited to, the volume and weight of Waste, the type of Waste, the difficulty of access, labour time required and any disposal or recycling fees.

6.2 Unless otherwise agreed, any price given before we inspect the Waste at the Service Address is an estimate only. The final price may be adjusted if the actual volume, weight, nature or location of the Waste differs from your initial description.

6.3 We will inform you of the final price before commencing the Service, where reasonably practicable. If you do not agree to the revised price, we may cancel the Service and charge a reasonable call-out fee.

6.4 Payment is due in full on completion of the Service, unless we have agreed alternative payment terms in writing. We may require a deposit or advance payment at the time of booking.

6.5 We accept payment by the methods we specify from time to time, which may include cash, card or bank transfer. You agree to provide valid payment details and authorise us to take payment in accordance with these Terms and Conditions.

6.6 All prices are quoted inclusive or exclusive of VAT as stated at the time of booking. Where VAT is applicable, it will be charged at the prevailing rate.

7. Cancellations, Amendments and No-Show

7.1 You may cancel or amend your booking by giving us reasonable advance notice. The amount of notice required and any cancellation charges will depend on the time remaining before the scheduled Service.

7.2 If you cancel more than 24 hours before the scheduled Service time, we will generally not charge a cancellation fee, unless we have incurred specific costs on your behalf, in which case we may charge a reasonable amount to cover those costs.

7.3 If you cancel less than 24 hours before the scheduled Service time, we may apply a late cancellation fee, which may be a fixed fee or a percentage of the quoted Service price.

7.4 If we arrive at the Service Address at the agreed time and are unable to gain access, or the Waste is not presented for collection, this may be treated as a no-show. In such cases we reserve the right to charge a call-out or no-show fee, up to the full amount of the quoted price.

7.5 We may cancel or reschedule the Service if we are unable to perform it safely or lawfully, or due to circumstances beyond our reasonable control. In such cases, we will attempt to reschedule the Service at a mutually convenient time and will not charge a cancellation fee.

8. Your Responsibilities

8.1 You are responsible for:

a. Providing accurate information about the Waste and the Service Address.

b. Ensuring safe, adequate and lawful access for our vehicles and operatives.